Warranty

All order changes or cancellations should be reported prior to shipping by phone at
1-562-802-1380.
Brand name items may be returned for a replacement only.
Generic items may be returned for replacement only.
All returned parts may be subject to quality, operation, and/or performance tests by Planet Cellular, Inc. testing facility or by a third party authorized by Planet Cellular.
Defective return does not include returns for incompatibility.
All refunds after one week from the time item is received will be of the original value or the current market price, whichever is less.
There will be no refund for shipping under any circumstances.

Repair

All products, unless otherwise stated, are covered by their respective manufacturer's warranties. Within sixty (60) days, we will repair or replace any product that is deemed defective.
After 30 days, the manufacturer's warranty process must be followed.
All returns require prior authorization and must be returned in the original packing with all disks, cables, accessories, and documentation, including manuals, warranties, and a copy of original purchase invoice.
To request a Return Merchandise Authorization, visit our website or call 1-562-803-1380 to obtain an RMA form.
Please write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside.
Please keep the RMA number and reference it when checking on the status of your return.
All calls requesting RMA forms should be from 8:00 AM to 5:00 PM Monday through Friday.
Incomplete or unauthorized returns will be refused and will be returned to you.
For RMA, please send handset only without accessories (i.e. boxes, manual, battery, etc).